By completing the check-out process and placing an order on www.zilver.com you are entering into a contract with ZILVER and its parent company Revloz Limited. Your order for any product(s) found on this website is subject to these Terms and Conditions. All products are subject to availability. It is under our legal duty to supply you with goods that you have ordered. Legal ownership of the product(s) purchased will pass to you upon your payment being accepted. Risk in the product(s) will remain with ZILVER until it is delivered to you at the address specified when your order is placed. Our contract with you ends, when the order is received and accepted.

To order products you must be over 18 years of age and possess a valid credit or debit card. By placing an order on our website, you are confirming that all details provided are correct and accurate. This includes confirming that you are over 18 years of age, that you are an authorised user of the credit or debit card used to place the order, and that there are sufficient funds in the account to cover the cost of the order.

The website allows you to check your order and correct any errors before completing a purchase. We advise that you read and check your order at each stage of the ordering process as you are responsible for ensuring that the information you provide is accurate (this includes, the correct product(s), quantities, size, colour, etc.). We will not take financial responsibility for a customer receiving any items that they have ordered in error.

When your order is placed, you will receive an email confirming receipt of your order. This email is an acknowledgement for information purposes and does constitute as acceptance of your order. The confirmation email will include a description of the product(s) purchased in the order. If you notice any errors within the confirmation email, please notify via email on customercare@zilver.com immediately for the team to resolve. If you wish to make an amendment to an order, we cannot guarantee that we will be able to make changes if the order has yet to be prepared for dispatch.

At ZILVER we attempt to ensure that all information, descriptions and pricing that appears on the website are accurate to the best of our knowledge. However, there may be instances where errors occur. If we discover an error anywhere on the website including pricing and shipping details of any of the products that are featured, and you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order with the correct information or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If you cancel and you have already paid for the product(s), you will receive a full refund as soon as possible.

If you are viewing the website from the UK or a country in the EU, the product prices featured on the website are inclusive of the VAT. Delivery costs are not included in the prices and will be charged in addition subject to your delivery location. The delivery costs include VAT charged by us. Please refer to the Delivery & Shipping section of our website for further details. All shipping costs applicable to your order will be clearly displayed at checkout before you complete your order. It will also feature in your total cost in our order summery. Please be advised, that it will not include any duties or taxes that you may incur by your local customs authorities. We are not liable or responsible for covering these additional charges, we also cannot advise what these total costs may be. To receive your order, you are responsible for these additional payments. If you are concerned by any customs related costs, it is advised to contact your local customs office for further information before placing your order.

Please note that if you return an item, we are not responsible for refunding any taxes or import duties. As these costs are not included in our product prices, you will be responsible for reclaiming duty directly from your local customs office.

When you submit your order, we carry out a standard pre-authorisation check on your payment card. Products will not be dispatched until the details you have provided are verified.

Your payment is considered verified when you receive your order confirmation via email. In the unlikely event that we encounter a problem when processing your order, we will contact you and may possibly request your assistance in providing further information to resolve the issue.

We reserve the right to not accept your order if the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we have discovered you do not adhere to the terms and conditions as stated in this document and any other polices featured on this website.

 

Returns

Please refer to our Returns Policy for detailed information on returns, refunds and exchanges. For information on cancelling your order under the CCRs, please see below.

Please note that the team at ZILVER have the right to reject your return of a product at our sole discretion if the returned item(s) does not comply with our returns policy.

Cancelling under the Consumer Contracts Regulations

Depending on where you live, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“CCRs”) or equivalent consumer legislation in the EU. This means that during the subsequent mentioned cancellation period, if you change your mind or for any other reason you decide you do not want to keep the purchased product(s), you can notify customercare@zilver.com of your decision to cancel the order. Once the product(s) are returned to the ZILVER team you will receive a full refund, including the original delivery costs however, returns and refunds are subject to the product(s) passing our quality control test allowing suitability for resale.

You may cancel an order at any time before your order is delivered, and up to 14 days afterwards, beginning on the day after you received the product(s). This is known as the cooling-off period.

To cancel an order, you must clearly inform us by emailing customercare@zilver.com

If you cancel part of an order or its entirety during the cooling off period, you must return the product(s) within 14 days after the day on which you notify us of the cancellation and ensure the item(s) complies with the conditions of our Returns Policy.

If you cancel a contract between us within the 14 day cooling-off period, we will process the refund once the item(s) have been received and reviewed for quality control. If the ZILVER team receive notification of returns after the cooling off period, it will be considered at the discretion of the customer team at ZILVER. It does not guarantee returns will be accepted.

Our website – www.zilver.com

This section explains the rules that apply to your use of our website. This includes browsing content and purchasing products. By using the website, you automatically agree to these terms and any other policies found throughout the website. If you do not agree with or cannot comply with any of these terms and policies, it is advised you no longer use the website and leave it immediately.

Access to this website is free of charge. As a consumer of the website, are also responsible for ensuring that all persons who access the website through your internet connection are aware of these Terms and Conditions, and that they comply with them also.

Access to the website does not permit any commercial use of the website or any of its contents. No reproductions or copies of the website can be made for any commercial purposes without the written consent of ZILVER and parent company Revloz Limited.

We at ZILVER and Revloz Limited reserve the right to withdraw or amend the website and its content including all terms, conditions and policies without notice. At times this may restrict access to some or all parts of the website. We do not hold any responsibility or liability to you if the website is not available for any period of time.

When you use the website and/or submit an order, you are communicating with us electronically and you agree with all terms, policies, confirmations and other communications that we send to you electronically to adhere to all legal terms and requirements outlined into this document.

You are not permitted to use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

To commit any actions that violates any applicable local, national or international laws or regulations. Act in no way that is fraudulent, unlawful or has such purpose or effect. To send, use or reuse any content that is: illegal, offensive to any persons, abusive, indecent, defamatory, obscene, threatening or menacing. No content from the website can be used, in breach of copyright and trademarks held by Revloz Limited that violate confidence, privacy or any other right, and/or otherwise causes injury to third parties. To use content to create and/or provide objectionable, and/or material which consists of or contains malware, political bias or campaigns, commercial solicitation, or any form of spam mail. To cause harm, irritation, nuisance or anxiety to any person.

Breaching these aforementioned terms would constitute as a criminal offence under the Computer Misuse Act 1990. We, in compliance with any enforceable law or authority, will report any breaches we become aware of to the relevant law enforcement and disclose the identity of those in breach of these terms. If you breach any of the Terms and Conditions within this website, you will compensate us in full against all expenses, liabilities, costs, damages and losses that may be incurred to us. This may include any direct/indirect, incidental or consequential loss, including any interest, fines, legal or other professional fees and expenses awarded against us or incurred or paid by us and/or any member of ZILVER and Revloz Limited as a result of or in connection with your breach of the law and our terms.

Third Party Products and Services on the Website

At times the website may contain services and/or products (including add-ons and applications) supplied by third parties other than ZILVER or Revloz Limited. Your use of any third-party products and services may be subject to additional terms and conditions. Any additional terms which may appear on this website are recommended to be reviewed by all users before use. We do hold any responsibility or liability in connection with your use of any third-party products and services that may be featured on this website or take you away from our website. We reserve the right to withdraw, terminate, suspend and/or amend your access to the website and/or services if in breach of any additional terms applied by third party services. The use of any third-party products and services is at your own risk.

We make no guarantee that any features of the website, its services or any third-party products and services will work (optimally) on any particular device.

Users are permitted to provide a link to the website, however it must be done so in a way that does not infringe any of the terms set out in this document, nor may it damage the reputation, take advantage of, such as by using a link to suggest any form of association or endorsement of ZILVER or Revloz Limited. We maintain the right to withdraw permission at any time. If you are instructed to remove a link to the website by the team at ZILVER and/or Revloz Limited, it must be done immediately.

This website may contain links to other websites, resources and information provided by third parties. We have no authority over the contents of those websites or resources and any external links should not be understood as an endorsement or alliance with any of its contents unless stated by us. We are not to be held liable for any offence, loss or damage that may occur from your use of any external websites.

Updates or changes to the website and its contents may occur at any time but we are under no obligation to do so or inform any users of changes made. This means at any given time, content on the website may appear out-of-date. Content and descriptions featured on the website is provided for general information only. All information provided is to the best of our knowledge. It is not to be used to provide advice for any persons. We do not make any assertions or guarantees, (expressed or implied), that our website, or any of its content, is wholly accurate, current or will be free from errors. To the fullest extent of the law, we exclude all conditions, warranties, representations or other terms which may apply to the Website, or any content on it, whether express or implied.

We will not be held liable to any user for any loss or damage, whether in contract, any tortuous act which may include negligence, breach of statutory care and duty, or otherwise, arising under or in connection with the use of, (or inability to use), the website and/or use and reliance on any content featured on the website.

The website is solely for domestic and private use. Therefore, we hold no liability to you for any loss of profit, business, business disruption, or opportunity.

We will not be held liable for any losses or damage caused by malware, or other technologically harmful material that may infect any users’ devices, programs, data or other material due to your use of the website, or to your downloading any content featured, or on any external websites that may linked to it. We do not in any way exclude or limit our liability for:

1. death or personal injury caused by our negligence;

2. fraud or fraudulent misrepresentation;

3. any other liability which cannot be limited by law. Different limitations and exclusions of liability will apply to liability arising as a result of our supply of the services to you and products to you.

Privacy Policy

We only use your personal information in accordance with our Privacy Policy. Please take the time to read this document carefully, as it includes important information about how and why we collect and use your data. By using our website, you consent to the use of your data as described in our Privacy Policy and you confirm that all data provided by you is accurate and true.

Intellectual property, software and content

We at ZILVER and parent company Revloz Limited are the owner of all intellectual property rights on the website, all its content (this includes, but not limited to: text, graphics, logos, images, audio and video clips, digital downloads, data compilations and software including the presentation and compilation of the same) unless otherwise stated. The rights in the website and its content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors’ rights and database right laws. All such rights are reserved.

No user is entitled to copy, use or share any of the website or its contents without written permission from ZILVER and Revloz Limited. This includes using any form of digital tools to extract or gather any information. In particular, you must not use any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the website. You must not create and/or publish your own database that features substantial parts of the website (e.g. our prices and product listings) without our prior written consent.

Except where expressly stated to the contrary, all persons (including their names and images), third-party trademarks and images of third-party products, services and/or locations featured on the website are in no way associated, linked or affiliated with us. Any trademarks/names featured on the website are owned by the respective trademark owners.

Further information

Severability – Each of the sections and paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections and paragraphs will remain in full force and effect.

Waiver – If you breach these Terms and Conditions and we take no action, or if we delay in taking action, that does not mean that we have waived our rights and we will still be entitled to use our rights and remedies. If we do waive a breach by you, we will only do so in writing (signed by one of our Directors), and that will not mean that we will automatically waive any later breach by you.

Entire agreement – These Terms and Conditions constitute the entire agreement between you and us and they supersede any and all earlier agreements between you and us.

Events outside of our control – We, including parent company Revloz Limited will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you if such failure or delay is caused by an event outside of our control.

An event outside of our control means any act or event beyond our reasonable control such as act(s) of God, wars, terrorist attacks, embargos, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks.

If such an event takes place and it affects the performance of our obligations to you: 1. We will contact you as soon as reasonably possible to notify you; and 2. Our obligations to you will be suspended for the duration of the event. Where the event affects delivery of products to you, we will contact you to arrange a new delivery date after the event is over.

Complaints – We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. Please see our Contact Us page for details of how to get in touch with us.

Governing Law and Jurisdiction

Anything related to your order, use of the website or these Terms and Conditions are governed by English law. The courts of England shall have the exclusive jurisdiction over any dispute or claim relating to these Terms and Conditions.