We at ZILVER, a trading name of LZU Limited, a company registered in England under registration number 12883954. VAT number: GB 368 3619 62.  Registered address: Lavender Grove, E83LR, UK, collects personal data through our website https://zilver.com/

This Privacy Policy provides information on how we at ZILVER collect and use personal data, and aim to outline in this policy why, and how we use the information that is collected.

Use of the website and its services are not to be used by any persons under the age or 18. If you have any queries regarding this Privacy Policy, please contact contact@zilver.com.  Continued use of this website or by placing an order of any products found on this website, will be considered as acceptance of these terms and conditions. If you do not agree with these terms and conditions, it is advised you cease to use this website.

The agreement of this Privacy Policy is confirmed if you have read and understood its contents, and that you consent to the processing of your personal data in accordance with the required measures outlined.

We are bound by the Data Protection Act 1998 (DPA), the Privacy and Electronic Communications Regulations (PECR) and the General Data Protection Regulation (GDPR) to protect your personal data.

Please note that at certain times we may require to process personal data in order for us to provide services to you the customer. Any form of personal data given by you can only be done so with your consent, and the ways in which we may use them for our services and interests are detailed below.


LZU Ltd, the parent company of ZILVER is the controller of your personal data.  This means that we determine the purpose and means of processing of any personal data we receive.  Affiliated companies such as selected suppliers may process your personal data on our behalf to assist in providing our services in accordance with our instructions as described in this Privacy Policy. These companies are therefore processors of your personal data which means that they are responsible for processing your personal data on behalf of us as the controller of personal data. They are all either subject directly to GDPR or operate under the EU-US Privacy Shield. These affiliated companies are:

FedEx Corporation

DHL International GmbH

Google LLC


Zilver offers to ship orders with help of the returnable and reusable
packaging service RePack (a brand of the Finnish company Plan B from
Outer Space Ltd.). This service includes the delivery of the order in a
reusable packaging (the Packaging) and the delivery of a reward for
returning the Packaging to RePack. To deliver the reward Zilver
shares the customer’s email address with RePack. RePack provides a
personalised web link directing at an online marketplace where the
customer can select a personal shopping voucher or similar offering.
RePack provides the delivery of the reward web link and of the shopping
voucher as a processor on behalf of Zilver. Legal basis for the
reward communication is fulfilment of a contract as the reward is part of
the services by Zilver. RePack is obliged on data protection by a
data processing agreement in accordance with EU General Data Protection
Regulation (GDPR).

If you wish to withdraw your consent to any forms of your data being processed, please contact us at contact@zilver.com.  Withdrawal of consent will not affect our right to process your personal data when required by law.  This includes, but not limited to: prevent fraud, defence in a legal dispute, or to perform contractual obligations to the customer.

Categories of data processing

All processing is done with your consent.  When our website is used by a customer, or you are a supplier providing an additional service to the company, it is necessary for us to process personal data to be able to execute our contractual obligations. The various types of data that we process, its purpose, and on what legal basis are listed below.

Contact information – Such as name, email/billing/delivery address(es), e-mail address and contact numbers.  This is a necessity if you wish to place an order for a product through our website.  Not all information is mandatory, however areas where mandatory information is required is clearly marked with an asterisk (*) in the account sign-up and checkout pages. Contact information is used to:

Process orders and any deal with any return or exchange requests.

Communicate with customers or suppliers regarding queries, comments or complaints relating to our services and/or products.

Business-related interests – This may include, emails to customers, potential customers or suppliers.  It is used to keep you informed on all our services and products.  Subscription to newsletters will require us to collect your email address, first and last name. We will ask for and record your consent to contact you during the subscription process. We may record subjects relating to our brand that may be of interest to you. It is your right to no longer wish to receive newsletters or other emails. You can unsubscribe at any time by using the unsubscribe link which is found in the footer of all our newsletters. You may also contact our customer service team at customercare@zilver.com.

Payment details – When making a purchase on our website, you will be required to provide your payment information such as bank or debit/credit card details on our website to finalise your purchase. Payment details are transferred securely to our regulated payment service provider, Global Payment via Realex and cannot be accessed by us. We do not store your details.

Klarna Payments - In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

Orders – We store information about your purchases and (where applicable) returns.  This information is correlated with your personal account if you create one. It will include details regarding products, i.e. style, size, price and date of purchase. If you create an account, you will have access to edit or delete personal information by logging in.

Anonymised Information – Anonymised data or information may be used for marketing purposes and to analyse customer purchase patterns to improve our services to you the customer. Our website uses cookies, Google Analytics and Facebook Pixel to collect data to allow us to better understand our customers and website visitors.

Data Rights

As a visitor and/or customer of the website, you have the right to request access to, rectify, and delete your personal data. If you have registered for a customer account this can be done by logging into your account.

You also have the right to:

• Restrict the processing of your personal data, object certain forms of processing, and to submit a complaint with the supervisory authority if you do not consider that your data was handled appropriately.
• Request confirmation of whether your personal data is being processed and that information.
• Be informed of the recipients to whom your data will be or have been disclosed to, and request information on the period for which your personal data will be stored.
• Request the modification of inaccurate personal data.
• Request the deletion of personal data and/or restrict the processing of your data.
• Object to the processing of your personal data for direct marketing purposes.

To apply any of the above rights, please email contact@zilver.com. LZU Limited (parent company of ZILVER ) reserves the right to keep and process your personal data in accordance with this policy to the necessary extent to perform our contractual obligations to you, comply with applicable laws and defend ourselves in a dispute.

Sharing Your Information with Third-Parties

LZU Ltd (parent company of ZILVER ) does not rent or sell personal data to any third parties.

We may disclose your personal information to other companies within the LZU Limited group, however such use will be limited to the uses which of which LZU Limited makes of your personal information as outlined in this policy.

We may share your data with selected suppliers (including organisations based outside of the European Union) to allow them to perform services on our behalf, such as the fulfilment and delivery of orders, processing payments, carrying out promotional services or data management, to maintain our website or to send out our newsletter. The personal data you provide to us may be processed by these third parties, solely on the behalf of LZU Limited and in accordance with our instructions as data controllers as specified in this policy.  All processing is based on your consent.  We do not authorise any of our suppliers to make any other use of your personal data.

We may provide sales, traffic and demographic statistics and other related information to third parties, but these statistics will not contain any information that could be used to identify any individual.

We may access and disclose to third parties your personal information to comply with applicable laws and lawful authority requests, to safeguard the proper operation of our systems, and to protect ourselves and our customers.


We will only keep your personal data for as long as is necessary in relation to the purposes for which they were collected or otherwise processed. This means that we may retain your personal information for a reasonable period after you stop using the website.

If you would like to receive a copy of the personal data that we hold of you, please contact us at contact@zilver.com

Further details are available on request.