All terms and conditions along with policies, documents and further information found throughout this website and referred to in these terms and conditions explain the legal terms that apply to your use of our website, any of its sub-domains and any other websites operated by uszor on our behalf. This includes any applications developed by us or on our behalf and other services that we may provide.

ZILVER is a trading name of LZU Limited, a company registered in England under registration number 12883954. Our VAT number: GB 368361862. Our registered address: 93 Lavender Grove, E8 3LR, London, UK. We create and operate the website.

These terms and conditions apply to all use of the website and any orders for products which are being viewed and delivered respectively within and beyond the UK.

Before you use this website or place an order, if you have any questions relating to these terms and conditions, please contact our Customer Care team by email on Please note that our Customer Care team is only available to respond to queries Monday-Friday. Queries received after 4pm London time on weekdays, over the weekend and public holidays will be answered the following working day.

Access to this website is granted in accordance with these conditions and any orders placed by you must be placed strictly in agreement with these conditions. By viewing this website and/or placing an order, you are agreeing to the terms and conditions found below.

In order to use the services, you must be over 18 years of age.

By entering personal information on this website, you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Any personal data which you are required to provide when you order a product from this website as a customer must be accurate, up to date and complete. It is your responsibility to notify us immediately of any changes to your personal data. This can be done by editing your details on your account.

Continued use of this website or by placing an order of any products found on this website, will be considered as acceptance of these terms and conditions.

If you do not agree with these terms and conditions, it is advised you do not access or use this website.


Understanding our Terms and Conditions

Certain words and phrases found in these terms and conditions have specific meanings known as ‘defined terms’. Where a defined term is used, its definition can be found within this document under the sub-title Definitions. Please refer to all listed definitions to assist in the comprehension of this document.

In this document, when there is reference to “we”, “us” or “our”, it is in reference to ZILVER and parent company LZU Limited. Where it is referred to as “you” or “your”, it regarding the customer and user of the website and its services.


Conditions – refers to all policies, terms and conditions found throughout this website

Product – all products displayed for sale on the website

Customer/Consumer/Users/you/your – refers all users of the Website

Personal Data – personal information provided by users of the website

We/us/our – refers to Zilver, and LZU Limited, a company registered in England under registration number 12883954. Our VAT number: GB 368361862. Our registered address: 93 Lavender Grove, E8 3LR, London, UK

Website – means the website located at or any subsequent URL which may replace it and is created after using the ZILVER trademark

Cookies – small text files created by our website which appear on your computer’s hard drive to identify your computer and collate information about your online shopping experience

UK/United Kingdom – refers to England, Wales, Scotland, Northern Ireland and the Channel Islands

The terms and conditions have been given sub-titles to easily locate and process details of the document. At present, we are unable to offer these terms and conditions in any other language besides English. We do not retain copies of any contracts between us and you relating to our services, therefore we recommend that you regularly review these terms and conditions. Please note that we have the right to review and amend these Terms and Conditions without notice to the user and advise that all polices, terms and conditions found on this website are checked with each use and prior to products being purchased to ensure all current terms are understood.